Southwest Trashed For ‘Customer of Size’ Policy Which Gives Free Seats to Overweight Travelers
Just when you thought the world couldn’t get any crazier, along comes Southwest Airlines with their new “Customer of Size” policy. Now, I’m all for inclusivity and making everyone feel comfortable, but this? This is next-level stuff. The policy, as per Southwest’s website, states that customers who “encroach upon any part of the neighboring seat(s)” may purchase however many extra seats they need. Then, get this, they can request a refund after travel. Wait, what? So, essentially, if you’re too big for one seat, you can get another one for free? And here I thought airlines were in it to make money!
Southwest says the policy isn’t about weight, but applies to anyone who doesn’t fit in the seat because of their body type. The armrest, apparently, is the definitive boundary between seats. If you can’t lower both armrests and/or encroach upon any portion of a seat next to you, you need a second seat.
Now, don’t get me wrong. Everyone deserves to be comfortable when traveling. But this policy raises a lot of questions. What about tall people? Don’t they deserve extra legroom? And what about the rest of us? Will we have to foot the bill for these extra seats with higher ticket prices?
Unsurprisingly, the policy has sparked some heated debates on social media. A TikTok influencer named Kimmy Garris applauded the policy, calling it the “industry norm.” However, not everyone shares her enthusiasm. Many users expressed their annoyance, with comments like “Rewarding bad behavior. Society is regressing,” and “Fat supremacy in action.”
One user raised a valid point, asking, “I presume this means that tall people will be upgraded to Business Select class for free, then, [SouthwestAir]?” Good question, my friend. After all, shouldn’t all passengers be treated equally?
In the end, it seems like Southwest is trying to do right by their customers, but they may have bitten off more than they can chew with this one. It’s a fine line between accommodating customers and alienating others. And let’s not even get started on the potential logistical nightmare this could cause.
Maybe the next time you fly, you’ll be sitting next to an empty seat…paid for by someone else. In the meantime, I’d suggest avoiding Southwest Airlines unless you want to the take the chance of being the one kicked off your flight so the extra-large human can have your seat that you paid for.